Shipping policy

Domestic Orders (UK):

• All UK domestic orders are processed and shipped within 5-10 working days.
• Please note that this may vary depending on product availability and other unforeseen circumstances. If there are any significant delays, you will be notified promptly.

International Orders:

• International orders typically ship within 5-15 working days depending on the destination.
• Delivery times may vary based on customs processing, courier services, and other factors outside our control. We recommend checking with your local postal or courier service for more specific information.

Pre-Orders:

• If your order contains a pre-order item, we will provide an estimated ship date for that item. The entire order will ship when all items are available.

Import Duties & Taxes:

• For international orders, please note that it is the customer's responsibility to pay any import taxes, duties, or fees that may be charged by the customs authorities in your country.
• Regulations and rates for import duties and taxes can vary significantly by country, and we are unable to control or predict these costs. We encourage you to check with your local customs office to get an estimate of the potential charges before placing your order.

Refused Shipments:

• If you refuse a shipment from us (including refusal to pay import duties or taxes), you will be responsible for both the original shipping charges and any return shipping costs incurred by the courier.
• In the case of refused shipments, we will not refund any shipping charges, and additional charges may apply if the item is returned to us.